Terms and Conditions

1. VALIDITY OF GENERAL TERMS AND CONDITIONS

The following Terms and Conditions shall apply to all services rendered by , hereafter referred to as eSIM.sm, in connection with the prepaid eSIM reselling.

The following Terms and Conditions are provided on the website www.esim.sm.

eSIM.sm may accept variant clauses only in the case of an explicit written agreement.

2. DESCRIPTION OF SERVICES

2.1. eSIM SELLING

eSIM.sm sells prepaid eSIMs.

The Customer registers and buys its sim cards on www.esim.sm website and/or eSIM.sm App. Our payments are operated by Stripe (www.stripe.com) with an alias of your credit card (virtual Credit Card Imprint).

We may save your credit card alias to offer you the possibility to top-up or buy new eSIMs without re-entering your credit card information.
We will NEVER automatically charge your credit card without your explicit consent. The automatic top-up feature is disabled by default.

2.2. REGISTRATION FOR USING eSIM.sm SERVICES

The Customer must accept the General Terms and Conditions to use eSIM.sm services. The client gives directly or by the intermediary of the service provider (Hotel, Travel Agency…) during checkout the following information: full name, billing country, email address, phone number (optional).

2.3. eSIM.sm ENGAGEMENTS

eSIM.sm shall use reasonable endeavors to provide Customer quality service. However, eSIM.sm does not guarantee that the service will not be interrupted, provided on time, and be safe or fault-free.

2.4. CUSTOMER ENGAGEMENTS

In using the Equipment or Services provided by eSIM.sm, the Customer must not engage in any action: that is abusive, illegal, or fraudulent; that causes the Network to be impaired or damaged.

When the Customer breaches its obligations under Sec. 2.4, eSIM.sm may suspend the Customer's use of the Service. During any period of suspension, the Customer shall continue to pay all Charges due under this Agreement in respect of the suspended Services.

2.5. DEVICE COMPATIBILITY

The Customer is responsible for ensuring that their device is eSIM compatible and carrier-unlocked. Device compatibility may depend on the carrier and country of origin, the Customer must check the list of eSIM-compatible devices provided at Compatible devices page.

By checking the box that confirms that the Customer's device is eSIM compatible, the Customer is then held responsible for the accuracy of the information they provide.

The eSIM compatibility list is not exhaustive, meaning newly announced eSIM-compatible devices may still need to be added.

3. START, DURATION, AND TERMINATION OF THE CONTRACT

The service contract between eSIM.sm and the Customer begins upon completing the order at the eSIM.sm website www.esim.sm or via the eSIM.sm app.

The Activation of the eSIM and acknowledgment of the Activation Policy is the Customer's responsibility.
The activation policy depends on the eSIM and it is clearly mentioned in the eSIM activation email.

The contract will be terminated if the Customer does not have an active data package or has deleted the eSIM from the target device.

4. CHARGES AND PAYMENT

4.1. PAYMENT CONDITIONS

The supported payment methods for eSIM.sm services are Credit/Debit Card, Google Pay, Apple Pay.

The currency of payment is in available in different currencies that can be changed from the top menu.

The credit card transaction will be processed and secured by eSIM.sm provider Stripe (www.stripe.com).

4.2. CHARGES FOR USE

4.2.1. eSIM.sm states all Charges are inclusive of VAT unless otherwise specified.

4.2.2. The Customer shall not be entitled to offset any of its claims against claims of eSIM.sm, except where the Customer's claims are undisputed or have been confirmed by final court judgment.

4.3. ACCOUNT BALANCE/CREDITS

On 28 Aug 2024 we introduced account balance.
With every eSIM purchased or topped-up with credit card, the Customer may earn credits on its balance that can be used to purchase new eSIMs.
If the credits are not enough for the purchase, the checkout will allow to pay the remaining amount with a credit card. The minimum amount allowed to pay with credit card is $1.00.
Customers can top-up their balance at any time. Depending on the amount, the Customer may receive a bonus credit.
Account balance depends on the account currency. For example: if you make a purchase in EUR you will earn EUR credits. If you change the website currency, you will not find your EUR balance in other currencies. The balance cannot be converted from one currency to another.
We reserve the right to (wholly or partly) withhold, reject, amend, suspend, revoke, or cancel, or deny benefit or use of the program to any Customer at any time and for any reason (without prior notice).
Credits do not expire and are non-refundable and non-transferable.

5. DELIVERY

The Customer will immediately see the purchased eSIM under the "My eSIMs" tab on the eSIM.sm website www.esim.sm and/or the eSIM.sm app. The Customer will receive a confirmation email after the purchase. All the information for installing the eSIM will be available only via email and on the user's eSIM.sm account.

6. REFUND / CANCELLATION / MODIFICATION POLICY

The Customer has the right to ask for a refund or eSIM-replacement if the eSIM cannot be installed and used due to a technical problem from eSIM.sm.

6.1. MODIFICATION

The eSIM data packages from eSIM.sm are offered as-is, and no further modifications or customization can be made based on individual requests once purchased.

7. LIABILITY AND WARRANTY

eSIM.sm is not responsible for detriments arising due to the proposed service not being constantly available. eSIM.sm provides no guarantee of constant availability of the network service.

eSIM.sm hereby disclaims any responsibility for roaming charges that may be incurred by the Customer as a result of the Customer's failure to configure their device properly. It is the sole responsibility of the Customer to ensure that the roaming feature is disabled on their primary SIM card to prevent any incurrence of additional charges.

For general inquiry, write an email to [email protected], otherwise open a support request from Help center