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PLEASE NOTE: If you're having eSIM problems
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We will NOT give eSIM support from this contact form.
Issue
Select issue
I did not receive the QR code
Cannot install the eSIM: QR code not valid
Cannot scan QR code, I get a generic error message
After scanning the QR code I get the error: ERR_UNKNOWN_URL_SCHEME
Top-up my eSIM
APN settings
I installed the eSIM but I have no coverage at all
I installed the eSIM, I have coverage but internet is not working
I installed the eSIM, I have coverage and internet is working but it is unstable
The eSIM is working but the coverage is poor
What is my phone number?
I need an invoice
How do I check usage of my eSIM?
Where do I see how many GB I have left?
I want a refund
Transfer my eSIM to another device
My device is not compatible
My issue is not listed here
Phone Model
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iPhone 16 (all models)
iPhone 15 (all models)
iPhone 14 (all models)
iPhone 13 (all models)
iPhone 12 (all models)
iPhone 11 (all models)
iPhone SE (2nd generation)
iPhone XS
iPhone XS Max
iPhone XR
iPhone SE (2nd generation) 2020
iPhone SE (3rd generation) 2022
Google Pixel 9 / Pro / XL
Google Pixel 8 Pro
Google Pixel 8 / 8a
Google Pixel 7 Pro
Google Pixel 7 / 7a
Google Pixel 6 Pro
Google Pixel 6 / 6a
Google Pixel 5
Google Pixel 4
Google Pixel 4a
Google Pixel 4 XL
Google Pixel 3
Google Pixel 3 XL
Google Pixel 3a
Google Pixel 3a XL
Samsung Galaxy A54 5G (Only if the Add eSIM button is present in your settings)
Samsung Galaxy A55 (Only if the Add eSIM button is present in your settings)
Samsung Galaxy A35
Samsung Galaxy Fold
Samsung Galaxy Note20
Samsung Galaxy Note20 Ultra
Samsung Galaxy S24 FE
Samsung Galaxy S24 / 5G
Samsung Galaxy S24+ / 5G
Samsung Galaxy S24 Ultra / 5G
Samsung Galaxy S23 / 5G
Samsung Galaxy S23 FE
Samsung Galaxy S23+ / 5G
Samsung Galaxy S23 Ultra / 5G
Samsung Galaxy S22 / 5G
Samsung Galaxy S22+ / 5G
Samsung Galaxy S22 Ultra / 5G
Samsung Galaxy S21 / 5G
Samsung Galaxy S21+ / 5G
Samsung Galaxy S21 Ultra / 5G
Samsung Galaxy S20
Samsung Galaxy S20+
Samsung Galaxy S20 Ultra
Samsung Galaxy Z Flip
Samsung Galaxy Z Flip 3 5G Fold
Samsung Galaxy Z Flip 3 5G
Samsung Galaxy Z Flip 4
Samsung Galaxy Z Flip 5
Samsung Galaxy Z Flip 6
Samsung Galaxy Z Fold 2
Samsung Galaxy Z Fold 3 5G
Samsung Galaxy Z Fold 4
Samsung Galaxy Z Fold 5
Samsung Galaxy Z Fold 6
Huawei P40
Huawei P40 Pro
Huawei Mate 40 Pro
Huawei Pura 70 Pro
Motorola Razr (2019)
Motorola Razr 5G
Motorola Razr 40
Motorola Razr 40 Ultra
Motorola Razr 50
Motorola Razr 50 Ultra
Motorola EDGE 40
Motorola EDGE 40 Pro
Motorola EDGE 50
Motorola EDGE 50 Fusion / Pro / Ultra
Motorola Moto G
Motorola Moto G Power / Stylus
Motorola G53 5G
Motorola G54 5G
OnePlus 11 (Only if the Add eSIM button is present in your settings)
OnePlus 12
Oppo Find N2 Flip
Oppo Find X3 Pro
Oppo Find X5
Oppo Find X5 Pro
Oppo Reno 5A
Oppo A55s 5G
Oppo Reno6 Pro 5G
Nokia G60 5G
Nokia X30 5G
Nokia XR21
Xiaomi 12T Pro
Xiaomi 13
Xiaomi 13 Lite
Xiaomi 13 Pro
Xiaomi 13T
Xiaomi 13T Pro
Xiaomi 14
Xiaomi 14 Pro
Xiaomi 14T Pro
Xiaomi Redmi Note 13 Pro
Microsoft Surface Duo
Microsoft Surface Duo 2
Honor magic 5 pro
Honor magic 6 pro
Honor 90
Honor 200
Honor 200 Pro
VIVO v40 SE 5g
Sony Xperia 10 V
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