Fair Usage Policy

1. What is this Policy About?

To ensure all eSIM.sm users enjoy a reliable and fast connection, we've established this Fair Usage Policy (FUP). Our network resources are shared, and excessive use by a few can negatively impact the experience for everyone. This policy, compliant with San Marino regulations, outlines acceptable usage to prevent misuse and ensure equitable access for all.

2. Who Does This Policy Apply To?

This policy applies to all eSIM.sm customers using unlimited data plans. By using an eSIM from eSIM.sm, you agree to this Fair Usage Policy, in addition to our standard Terms and Conditions, as required under San Marino law.

3. What are the Guidelines for Fair Usage?

eSIM.sm provides unlimited data plans with a daily allowance of high-speed data. The specific amount of high-speed data available each day may vary based on your location and local network conditions. For instance, some regions may offer between 1GB and 2GB of high-speed data daily. Once this limit is reached, your data speed will be reduced to a maximum of 1Mbps for the remainder of that 24-hour period. Your high-speed data allowance will then be automatically renewed.

4. Why Do We Have This Policy?

This policy is designed to:

  • Reduce network congestion caused by unusually high data consumption.
  • Guarantee a consistent and reliable internet experience for all users.
  • Respect local network limitations and agreements with our service providers.
  • Prevent improper use of unlimited data plans, such as automated high-volume activities, extensive tethering, or commercially sharing services.

5. What Activities are Not Allowed?

The following activities are considered violations of this policy:

  • Excessively tethering or sharing your connection with an unreasonable number of devices for typical personal use.
  • Engaging in automated or extremely data-intensive activities, including large downloads, peer-to-peer sharing, or similar high-bandwidth applications.
  • Reselling or commercially distributing the data service to others.
  • Any activities that violate San Marino laws or the policies of our network providers.

6. How Do We Monitor and Enforce This Policy?

eSIM.sm may monitor data usage to ensure compliance with this policy. If misuse or excessive consumption is detected, eSIM.sm may:

  • Temporarily reduce data speeds beyond the standard limits.
  • Suspend or terminate your service for serious or repeated violations.
  • Take other necessary actions to protect the network and ensure fairness, as allowed by San Marino law.

7. How Will We Communicate With You?

eSIM.sm is committed to clear communication with our customers. You will not be charged extra if you exceed your daily high-speed data limit; instead, your data speed will be adjusted as described in this policy until the next 24-hour period.

9. Are There Any Exceptions or Regional Differences?

Due to variations in local network infrastructure and agreements with regional providers, the specific high-speed data allowance may vary depending on your location. eSIM.sm strives to offer competitive and fair data plans that are consistent with local conditions and San Marino legal requirements.

8. Can This Policy Change?

eSIM.sm may update this Fair Usage Policy at any time. We will notify you of any significant changes through our official communication channels. By continuing to use our services after any changes, you agree to the updated policy, in accordance with San Marino law.

10. How Can You Contact Us?

If you have any questions or concerns about this Fair Usage Policy, please contact eSIM.sm Customer Support.

By using eSIM.sm's services, you confirm that you have read, understood, and agree to this Fair Usage Policy.